Shipping Policy

SHIPPING

How long will it take to receive my order?

Since we are a small store, we will take from 2-4 days to process your purchase.

Our approximate shipping times after placing the order are as follows:

  • United States: Average of 1-3 weeks of placing the order.
  • Outside United States: you should receive your order within 3-5 weeks of placing it. The wide range is due to different policies of customs clearance in different countries. Most of our customers get their order within 4-5 weeks!

You can contact us if you need an updated estimated time of arrival for your order.

 

Which are our shipping possibilities and timings?

For United States, we have two shipping options that we'll describe here:

  • Standard: Average from 1-2 weeks of processing the order
  • Premium: Average from 3-8 days of processing the order

For International purchases, we have these two shipping options:

  • International Standard: No tracking provided. May be subject to import taxes, customs, and duties upon delivery. Average from 3-5 weeks of processing the order
  • International Premium: Tracking provided and delivery by FedEx. Not deliverable to PO Boxes. May be subject to import taxes, customs, and duties upon delivery. Average from 3-8 days of processing the order.

 

Additional Information:

  • Orders are processed Monday-Saturday (excluding holidays).
  • UPS may deliver on the weekend.
  • We do not offer shipping to P.O. Boxes.

 

How do I track the status of my order?

After your order has been placed and the shipping label has been created, we will send you the tracking number (except for International Standard Shipping).


I entered the wrong shipping address by accident. What can I do?

We recommend you contact us as soon as possible (preferable within 24 hours). Since it takes some time to process your order, we might have time to change the address for you. You can contact us via Facebook Messenger or email at info@AICCapellania.shop .


I ordered the wrong size by accident. What can I do?

We recommend you contact us as soon as possible (preferable within 24 hours). Since it takes some time to process your order, we might have time to change the size for you. You can contact us via Facebook Messenger or email at info@AICCapellania.shop .


I want to cancel my order. What can I do?

We recommend you contact us as soon as possible (preferable within 24 hours). Since it takes some time to process your order, we might have time to cancel the order for you. Please contact us via Facebook Messenger or email at info@AICCapellania.shop .