FAQ

Our credit card checkout process uses encrypted and secure tools. It is a Level 1 PCI compliant and uses 256-bit SSL Certificates to keep order details secure. This means that your transaction will be managed with the highest priority to keep the information as secure as possible and reduce any potential fraud.

PayPal also has a high standard of security and encryption. It is an external provider where you log in without our store collecting any information. We accept major credit cards such as Visa, Mastercard, Discover, American Express and Diners Club. Since these credit cards have their own fraud alert, this is an additional layer of protection. 

In summary, you have many payment options and they are super secure!

Our approximate shipping times after placing the order are as follows:

United States: Average of 2-4 weeks of placing the order.Outside United States: you should receive your order within 3-5 weeks of placing it. The wide range is due to different policies of customs clearance in different countries. Most of our customers get their order within 4-5 weeks!

You can contact us if you need an updated estimated time of arrival for your order.

After your order has been placed and the shipping label has been created, we will send you the tracking number (except for International Standard Shipping).

We recommend you contact us as soon as possible (preferable within 24 hours). Since it takes some time to process your order, we might have time to change the address for you. You can contact us via email at support@aiccapellania.shop

We recommend you contact us as soon as possible (preferable within 24 hours). Since it takes some time to process your order, we might have time to change the size for you. You can contact us via Facebook Messenger or email at support@aiccapellania.shop .

If it is beyond the estimated shipping time since you have placed your order, just email us with your order number at info@aiccapellania.shop and we will start investigating it as soon as possible.

If you have a problem with an order from this store, please get in touch with us directly at info@AICCapellania.Shop as soon as possible and we will help you!